In 2002 Phelan achieved ISO9001:2000 Quality Assurance status and continue to be accredited by BVQi.
The quality policy of Phelan is to provide a high quality professional service to our clients, working within your guidelines and specifications.
We aim to understand and respond to the needs of our clients and the community we serve, where applicable, in a sustainable way. We aim to provide an efficient service while at the same time ensuring that every aspect of the services provided are carried out in line with the details outlined in our Quality Management System.
Through the operation of the management system, we are committed to achieving the clients requirements by completing the services:-
- In a timely fashion
- In a cost effective manner
- To the agreed specification
It is the objective of the management system to enable continuous improvement of the system to be achieved, resulting in reducing the cost of meeting client requirements by 'getting it right first time' thereby ensuring customer satisfaction.
All personnel are trained in the operation of the management system.
All incidents where the specified requirements are not achieved, customer complaint and defects are reported investigated and rectified promptly.
The performance of the Quality Management System is compared against the objectives of the organisation at the company's management review meetings.
The Director responsible for implementing and improving this policy is the Managing Director.
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